We know these are unsettling times and we want to reassure you that in response to the coronavirus (COVID-19) outbreak, we are fully briefed and closely monitoring the situation around the world – and that the safety and wellbeing of our customers and staff is our highest priority.
Over the years, the travel industry has experienced turbulence outside of anyone’s control and we have always risen to these challenges and used them to forge a greater strength, unity, knowledge and empathy for when the unknown comes along. We know that recent events have brought a great deal of uncertainty, particularly when it comes to travel, and as always, we are here to listen to you, guide you and support you through your holiday planning, or even to just talk to you if you are in need of some advice.
No matter how the travel landscape changes, we remain dedicated to living up to our trusted reputation and delivering reassurance, flexibility and support when it is needed most.
What will happen if my holiday is affected?
If the FCO advises against non-essential travel to your chosen destination, we will contact you to advise of the different options open to you.
Please note that our team are working extremely hard to proactively contact any customers who are due to travel to impacted areas imminently. If you are due to travel beyond this over the coming weeks, we will be in touch with you as soon as possible.
What should I do before I travel?
We recommend that you check the UK government’s travel advice for all countries that you are intending to visit, particularly if you have travelled in or through a country affected by COVID-19 recently.
I have just returned home from holiday – do I need to self-isolate?
We advise that you to keep yourself up to date with the UK government’s advice and guidance on self-isolation.